pamperedpawgift web store FAQ section

Due to the volume of cakes made at most we ship within four (4) business days of order placement. Currently, we only ship within the US. See below for the shipping options available. Our shipping rates are automatically calculated and displayed for your approval before you submit payment on-line. * Any orders received after 5pm EST will be considered ordered the next business day. * Orders are not delivered on Sunday or USPS Listed Holidays. Further Details on Shipping Methods: We ship: USPS PRIORITY (Delivery in 2-3 days) * Orders are not delivered on Sunday or Holidays. USPS Priority- (Don't forget about holidays like President's Day, etc, when mail will not run) Below is the expected transit time to arrive using USPS Priority: For Example: (The day of order is determined by the time orderd- Any orders received after 5pm EST will be considered ordered the next business day.) If you order a cake Wednesday at 5:15pm EST, your order will be processed Thursday, it will ship the next Tuesday and arrive in 2-3 days. If you order on Sunday or Monday before 5pm EST, your order will ship the next Friday and arrive in 2-3 days. If you order on Tuesday-Thursday before 5pm EST, your order will ship the next Monday and arrive in 2-3 days. If you order on Friday before 5pm EST, your order will ship the next Tuesday and arrive in 2-3 days. If you order on Saturday before 5pm EST, your order will ship the next Wednesday and arrive in 2-3 days. Order Status You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.With the volume that USPS delivers on any given day throughout the world, there are some packages that simply do not reach their destination within the timeframe expected. It is very unfortunate when this happens however, we cannot provide a financial guarantee on another company’s performance. We trust you will understand. USPS Track & Confirm or you may e-mail us. Please include your name and order number. We will happily respond within 24 hours Order Cancellations Because we processes our orders in "real time" once an order has been submitted it cannot be changed. Orders refused once processed for shipping and returned will be treated as a cancellation on your part and will not be refunded. If we are unable to process your order, please note a refund may take up to 30 days. Shipping Tracking or Delivery Confirmation: All of our orders are sent with Delivery Confirmation or Tracking. Additionally, orders over $100 are shipped with Signature Confirmation/Signature Receipt, no exceptions. USPS Delivery Confirmation service only confirms that a shipment has been delivered. USPS Delivery Confirmation data may or may not show the exact time a shipment has entered the system. USPS Express Tracking provides actual real-time tracking of a shipment (documents the shipment location from the time it enters the shipper’s system). We do not guarantee delivery dates or shipping times unless specifically guarantee by the shipper (USPS). Once a package is delivered we do not accept responsibility for any damage or loss that occurs after carrier delivery. Delivery is defined as the time of delivery indicated by USPS delivery confirmation, USPS signature confirmation. By ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature confirmation information. If there is proof of delivery as stated above, we take no responsibility for lost merchandise. If there is proof of delivery as stated above, it is the customer’s responsibility to submit a claim with the shipper (USPS) or with their credit card company. Please note that if you have a valid loss/damage claim, we will provide a new shipment as soon as we receive reimbursement from the insurance company (may take up to 30 days). If you need an order sooner, you will have to resubmit your order and the cost of the original order will be refunded as soon as we receive the insurance reimbursement. Proof of delivery: The buyer/purchaser agrees to accept USPS delivery confirmation or USPS signature confirmation as proof of delivery. Delivery is defined as the time of delivery indicated by USPS delivery confirmation or USPS signature confirmation. By ordering through our website, the buyer/purchaser agrees to accept any and all of the following as proof of delivery: USPS delivery confirmation or USPS signature confirmation. If there is proof of delivery as stated above, we take no responsibility for lost merchandise. If there is proof of delivery as stated above, it is the customer’s responsibility to submit a claim with the shipper (USPS) or with their credit card company. Misdirected/Undeliverable Packages: If an error is made on our part in addressing a package, we will pay to reship the package. As a courtesy we will contact USPS about your order and forward you the request and any updates on the inquiry. If the following conditions apply, the customer will be responsible for the cost to reship the order: * if we send a shipment to the correct address and it is undeliverable (examples of this would be if you do not pick up the package at the post office or if you are not able to receive express packages in person), * if you provide us with the wrong address, * or if the shipment is delayed to due to shipper's (USPS) error (unless the package is guaranteed by the shipper).